Terms of Service

Please read these Terms of Service carefully before booking any tour or service with Xiinbal Costa Maya Tours. By making a reservation or using our services, you agree to be bound by these terms.

01

Services

Xiinbal Costa Maya Tours provides guided tour experiences and transportation services in the Costa Maya region, including but not limited to the Chacchoben Mayan Ruins Tour, the Bacalar Lake of Seven Colors Tour, and private and group transfers from the Costa Maya cruise port.

02

Reservations & Payment

All bookings are subject to availability. A reservation is confirmed only upon receipt of full payment unless otherwise agreed in writing.

• Prices are quoted in US Dollars (USD) and are per person unless stated otherwise.
• Payment is processed securely through Stripe. Xiinbal Costa Maya Tours does not store payment card information.
• A minimum of 4 passengers is required to confirm any tour booking. If the minimum is not met, you will be contacted to arrange an alternative date or receive a full refund.

03

Cancellations & Refunds

We understand that plans change. Our cancellation policy is as follows:

• Cancellations made more than 48 hours before the tour date will receive a full refund.
• Cancellations made within 48 hours of the tour date are non-refundable.
• If your cruise ship does not arrive at the Costa Maya port for any reason, you will receive a full refund of your payment — no questions asked.
• Xiinbal Costa Maya Tours reserves the right to cancel a tour due to weather conditions, safety concerns or other circumstances beyond our control. In such cases, a full refund will be issued.

04

Participant Responsibilities

By booking a tour, participants agree to:

• Follow all instructions provided by Xiinbal guides and staff at all times.
• Arrive at the designated meeting point on time. Late arrivals may result in forfeiture of the booking without refund.
• Inform us in advance of any medical conditions, mobility limitations or dietary requirements that may affect participation.
• Behave respectfully toward archaeological sites, natural environments, local communities and fellow participants.
• Take personal responsibility for any belongings brought on the tour.

05

Liability

Xiinbal Costa Maya Tours takes all reasonable precautions to ensure the safety and enjoyment of our guests. However, participation in our tours involves inherent risks, including those associated with outdoor activities, archaeological sites and travel in general.

By booking with us, participants acknowledge these risks and agree that Xiinbal Costa Maya Tours shall not be held liable for any injury, loss, damage or expense arising from participation in our tours, except where such liability cannot be excluded by applicable law.

We strongly recommend that all participants obtain appropriate travel insurance before their trip.

06

Children & Minors

Children under 18 must be accompanied by a parent or legal guardian at all times. Children under 3 years of age travel free of charge. Parents and guardians are solely responsible for the safety and supervision of minors in their care.

07

Photography & Media

Xiinbal Costa Maya Tours may photograph or record tours for promotional purposes. By participating in a tour, guests consent to the use of such images or footage in our marketing materials. Guests who do not wish to be photographed should inform their guide at the start of the tour.

08

Governing Law

These Terms of Service are governed by the laws of the United Mexican States. Any disputes arising from the use of our services shall be subject to the jurisdiction of the courts of Quintana Roo, Mexico.

09

Changes to These Terms

Xiinbal Costa Maya Tours reserves the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our services after any changes constitutes acceptance of the new terms.

Questions?

If you have any questions about these Terms of Service, please contact us: